In short, he argues that we have internalized the SaaS business model and assume that the AI revolution will follow a similar pattern (selling an end product to consumers, basically), but that the first wave of adoption will look more like early computers and revolutionize the back-office.
I think he's on to something. In my own practice experience, I think LLMs can really be transformative when they can be integrated across a workflow, which is very unique to what your firm (or practice group) does and the types of cases you handle. To get there, it's going to require very customized setups and APIs that involve ongoing improvement and integration--not the kind of thing where you sell a seat license to a ChatGPT style product and rock-and-roll.
An article I keep coming back to on enterprise AI adoption is this one by Ben Thompson at Stratechery:
https://stratechery.com/2024/enterprise-philosophy-and-the-first-wave-of-ai/
In short, he argues that we have internalized the SaaS business model and assume that the AI revolution will follow a similar pattern (selling an end product to consumers, basically), but that the first wave of adoption will look more like early computers and revolutionize the back-office.
I think he's on to something. In my own practice experience, I think LLMs can really be transformative when they can be integrated across a workflow, which is very unique to what your firm (or practice group) does and the types of cases you handle. To get there, it's going to require very customized setups and APIs that involve ongoing improvement and integration--not the kind of thing where you sell a seat license to a ChatGPT style product and rock-and-roll.
Easy and simple bc we all know lawyers are not IT experts. ;)
Smart and pragmatic.